FAQ

❓ FAQ – Frequently Asked Questions

🛍️ Orders & Payments

Q: What payment methods do you accept?

A: We accept major credit and debit cards, as well as secure online payment options such as PayPal (if available). All transactions are encrypted and secure.

Q: Can I cancel or change my order?

A: Yes, orders can be canceled within 12 hours after purchase. After this time, your order may already be processed or shipped and cannot be changed.

🚚 Shipping & Delivery

Q: How long does shipping take?

A: Orders are processed within 2–5 business days. Delivery typically takes:

  • United States: 6–12 business days
  • International: 7–15 business days

Q: Do you offer free shipping?

A: Yes! We offer free standard shipping on orders over $50.
Orders below $50 are charged a standard shipping fee of $8.

Q: Do you offer express shipping?

A: Yes, we offer express shipping for $15, available at checkout for faster delivery.

Q: How can I track my order?

A: Once your order has been shipped, you will receive a tracking number via email.

🔄 Returns & Refunds

Q: What is your return policy?

A: We offer a 14-day return policy. Items must be unused, unworn, and in original packaging.

Q: Who pays for return shipping?

A: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Q: How long does it take to receive a refund?

A: Refunds are processed within 5–10 business days after we receive and inspect your return.

Q: Do you charge restocking fees?

A: No, we do not charge any restocking fees.

Q: Do you accept exchanges?

A: Yes, we accept exchanges for eligible items within 14 days of delivery, subject to availability.

📦 Products

Q: Are your products true to size?

A: Most of our products follow standard sizing. Please refer to the size guide on each product page for accurate measurements.

Q: Will the product look exactly like the photos?

A: We strive to display our products as accurately as possible. However, slight variations may occur due to lighting or screen settings.

📩 Support

Q: How can I contact customer support?

A: You can reach us anytime at:

📧 support@shopspiko.com
📞 +1 458-836-9139

We aim to respond within 24 hours on business days.